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Terms and Conditions of watches24.pl Online Store

Specifying, among other things, the rules for concluding sales contracts through the store, containing the most important information about the Seller, the store, and Consumer rights.

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal from the contract
§ 8 Exceptions to the right of withdrawal from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions regarding Buyers who are not Consumers
Appendix No. 1: Model withdrawal form

§ 1 DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays.
Account – a free function of the Store (service provided electronically) regulated by a separate set of terms and conditions, enabling the Buyer to create their individual Account in the Store.
Consumer – Consumer in the understanding of the provisions of the Civil Code.
Buyer - any entity purchasing in the Store.
Regulations – these regulations.
Store - the online store Watches24.pl (luksusowe-zegarki.pl) operated by the Seller at: https://www.watches24.pl (https://www.luksusowe-zegarki.pl/, https://sklep124091.shoparena.pl)
Seller - CHRONO ONLINE PAWEŁ SOBOTA, ANNA MAŁYSA SPÓŁKA JAWNA with its registered office at ul. Kalwaryjska 35A/112, 30-504 Kraków, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT FOR KRAKÓW ŚRÓDMIEŚCIE IN KRAKÓW, XI ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000333660, NIP 6792864155, REGON number 12009604000000.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Kalwaryjska 35A/112, 30-504 Kraków
  2. Email address: biuro@watches24.pl
  3. Phone: +48 126539645

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, the following are required:
    • A device with Internet access
    • A web browser supporting JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary.

§ 4 SHOPPING IN THE STORE

  1. Prices of goods visible in the Store are total prices for the goods, including VAT.
  2. The Seller notes that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the delivery costs of the goods.
  3. The chosen item for purchase should be added to the shopping cart in the Store.
  4. Then, the Buyer selects from the available options in the Store: the method of goods delivery and the payment method for the order, and also provides the data necessary to fulfill the placed order.
  5. The order is placed at the moment the Buyer confirms its content and accepts the Regulations.
  6. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium no later than at the time of delivery of the goods.
  8. The Buyer may register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.

§ 5 PAYMENTS

  1. Payment for a placed order can be made, depending on the Buyer's choice, by:
    1. Regular bank transfer to the Seller's bank account.
    2. The online payment service provider is Blue Media S.A.

      Available payment methods are: Payment cards:

      * Visa
      * Visa Electron
      * MasterCard
      * MasterCard Electronic
      * Maestro
    3.  PayPal
    4. Cash on delivery, i.e., cash upon delivery of the goods to the Buyer.

  2. If the Buyer chooses advance payment, the order must be paid for within 10 Business Days from the date of placing the order.
  3. The Seller informs that for some payment methods, due to their specific nature, payment for the order using that method is only possible immediately after placing the order.
  4. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

§ 6 ORDER FULFILLMENT

  1. The Seller is obliged to deliver goods free from defects.
  2. The order fulfillment time is indicated in the Store for each product. For card payments, the order fulfillment time is calculated from the moment of obtaining positive authorization.
  3. If the Buyer chose to pay for the order in advance, the Seller will proceed with order fulfillment after payment is received.
  4. If the Buyer purchased goods with different fulfillment times within one order, the order will be fulfilled within the time appropriate for the item with the longest fulfillment time.
  5. Countries to which delivery is made:
    • Republic of Poland
    • United Kingdom
    • Germany
    • Ireland
    • Ukraine
    • USA
    • Japan
    • EU
    • Czech Republic
    • Slovakia
    • Hungary
    • Bulgaria
    • Romania
    • Lithuania
    • Latvia
    • Italy
  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
    1. Via courier company

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Consumer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The period for withdrawal from the contract expires after 14 days from the day:
    1. On which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    2. On which the Consumer came into possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract obliging to transfer ownership of many items that are delivered separately.
  3. For the Consumer to exercise the right of withdrawal, they must inform the Seller, using the contact details provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of a clear statement (for example, a letter sent by post or information sent by email).
  4. The Consumer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
  5. To meet the withdrawal deadline, it is sufficient for the Consumer to send information concerning the exercise of their right of withdrawal before the withdrawal period has expired.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller), without undue delay, and in any event no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
  7. The Seller will make the reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.
  8. In case of need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Consumer's payment card.
  9. The Seller may withhold reimbursement until they have received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
  10. The Seller requests that the goods be returned to the address: ul. Kalwaryjska 35A/112, 30-504 Kraków without undue delay, and in any event no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
  11. The Consumer bears the direct costs of returning the goods.
  12. The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  13. If due to their nature, the goods cannot be returned by ordinary mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a distance contract is not available to the Consumer in relation to a contract:
    1. For the supply of non-prefabricated goods, manufactured according to the Consumer's specifications or clearly personalized.
    2. For the supply of goods liable to deteriorate rapidly or expire quickly.
    3. For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    4. For the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
    5. For the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
    6. For the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
    7. Where the price or remuneration depends on fluctuations in the financial market which the trader cannot control and which may occur within the withdrawal period.
    8. For the supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option to complain about the defective goods based on the warranty for defects regulated in the Civil Code or a guarantee, if a guarantee has been granted.
  2. Using the warranty for defects, the Buyer may, under the rules and within the deadlines specified in the Civil Code:
    1. Submit a statement of price reduction
    2. In case of a significant defect - submit a statement of withdrawal from the contract
    3. Demand replacement of the item with one free of defects
    4. Demand removal of the defect
  3. The Seller asks for complaints based on the warranty for defects to be submitted to the postal or email address indicated in § 2 of the Regulations.
  4. If it turns out that for the complaint to be considered, it is necessary to deliver the complained goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a Consumer at the Seller's expense, to the address ul. Kalwaryjska 35A/112, 30-504 Kraków.
  5. If an additional guarantee has been granted for the goods, information about it, as well as its terms, is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the email address indicated in § 2 of the Regulations.
  7. The Seller will consider the complaint within 14 days.

    OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
  8. If the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
    1. Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a mediation application should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free assistance from a municipal or district consumer ombudsman.
    4. The ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed on the basis of the contract and for its execution, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy available in the Store.

§ 11 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the terms and conditions. The agreement is concluded for the duration and purpose of fulfilling the order.
  3. Agreements concluded based on these regulations are concluded in Polish.
  4. None of the provisions of these regulations exclude or in any way limit the rights of the Consumer resulting from legal provisions.



§ 12 PROVISIONS CONCERNING BUYERS WHO ARE NOT CONSUMERS

  1. The right to withdraw from a distance contract is not available to entities other than Consumers.
  2. All liability of the Seller towards a Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
  3. The Seller's liability under warranty for defects towards a Buyer who is not a Consumer is limited to one year from the delivery of the goods to the Buyer.
  4. In the event of a dispute with a Buyer who is not a Consumer, the court competent for the Seller's registered office will be the proper court.

Appendix No. 1 to the Regulations

Below is a model withdrawal form, which the Consumer may, but is not obliged to, use:



MODEL WITHDRAWAL FORM
(This form should be filled in and returned only if you wish to withdraw from the contract)

CHRONO ONLINE PAWEŁ SOBOTA, ANNA MAŁYSA SPÓŁKA JAWNA
ul. Kalwaryjska 35A/112, 30-504 Kraków
email address: biuro@watches24.pl

- I ......................................................................... hereby inform you of my withdrawal from the sales contract for the following items:

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of receipt .........................................................................................................................................................................................................

- Name(s) of Consumer(s) .....................................................................................................................................................................

- Address of Consumer(s) ......................................................................................................................................................................................

....................................................................................................................................................................................................................................

.............................................................................................
Consumer's signature
(only if the form is sent in paper version)


Date ............................................

(*) Delete as appropriate.

Account Regulations

Account regulations for the luksusowe-zegarki.pl store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Reservations

§ 1 DEFINITIONS

Account – a free function of the Store (service) regulated by these terms and conditions, enabling the Buyer to create their individual Account in the Store.
Buyer - any entity purchasing in the Store.
Store – the online store luksusowe-zegarki.pl operated by the Seller at https://sklep124091.shoparena.pl
Seller - CHRONO ONLINE PAWEŁ SOBOTA, ANNA MAŁYSA SPÓŁKA JAWNA with its registered office at ul. Kalwaryjska 35A/112, 30-504 Kraków, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT FOR KRAKÓW ŚRÓDMIEŚCIE IN KRAKÓW, XI ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000333660, NIP 6792864155, REGON number 12009604000000.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Kalwaryjska 35A/112, 30-504 Kraków
  2. Email address: biuro@luksusowe-zegarki.pl
  3. Phone: +48 126539645

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, the following are required:
    • An active email account
    • A device with Internet access
    • A web browser supporting JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and depends on the Buyer's will.
  2. The Account provides the Buyer with additional functionalities, such as: viewing the history of orders placed by the Buyer in the Store, checking order status, or independently editing Buyer's data.
  3. To create an Account, you must fill out the appropriate form in the Store.
  4. Upon creation of the Account, an indefinite-term agreement is concluded between the Buyer and the Seller regarding the maintenance of the Account on the terms specified in the Regulations.
  5. The Buyer may resign from the Account at any time without incurring any costs.
  6. To resign from the Account, the Buyer should send their resignation to the Seller at the email address: biuro@luksusowe-zegarki.pl, which will result in the immediate deletion of the Account and termination of the agreement for maintaining the Account.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be directed to the email address biuro@luksusowe-zegarki.pl.
  2. The Seller will consider the complaint within 14 days.

    OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
  3. If the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
    1. Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a mediation application should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. The ODR online platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed on the basis of the contract and for its execution, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy available in the Store.

§ 7 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. The agreement for maintaining the Account is concluded in Polish.
  3. In the event of valid reasons, as referred to in paragraph 4, the Seller has the right to amend these Account Regulations.
  4. Valid reasons, as referred to in paragraph 3, include:
    1. the necessity to adapt the Store to legal provisions applicable to the Store's operations
    2. improving the security of the provided service
    3. a change in Account functionality requiring modification of the Account Regulations.
  5. The Buyer will be informed about the planned change to the Account Regulations at least 7 days before the change takes effect via an email sent to the email address assigned to the Account.
  6. If the Buyer does not accept the planned change, they should inform the Seller by sending a corresponding message to the Seller's email address biuro@luksusowe-zegarki.pl, which will result in the termination of the agreement for maintaining the Account upon the effective date of the planned change, or earlier if the Buyer requests it.
  7. If the Buyer does not object to the planned change before it takes effect, it is assumed that they accept it, which does not prevent termination of the agreement in the future.
  8. In the event of a dispute with a Buyer who is not a Consumer, the court competent for the Seller's registered office will be the proper court.
  9. None of the provisions of these regulations exclude or in any way limit the rights of the Consumer resulting from legal provisions.






Newsletter Regulations

of the luksusowe-zegarki.pl store

§ 1 DEFINITIONS

Newsletter – a free service provided electronically, thanks to which the Service Recipient can receive from the Service Provider, via electronic means, previously ordered messages concerning the Store, including information about offers, promotions, and news in the Store.
Store – the online store luksusowe-zegarki.pl operated by the Service Provider at https://sklep124091.shoparena.pl
Service Provider - CHRONO ONLINE PAWEŁ SOBOTA, ANNA MAŁYSA SPÓŁKA JAWNA with its registered office at ul. Kalwaryjska 35A/112, 30-504 Kraków, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT FOR KRAKÓW ŚRÓDMIEŚCIE IN KRAKÓW, XI ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000333660, NIP 6792864155, REGON number 12009604000000.
Service Recipient - any entity using the Newsletter service.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, a device with a web browser in the latest version, supporting JavaScript and cookies, with Internet access, and an active email account are required.
  3. Email messages sent as part of this service will be sent to the email address provided by the Service Recipient when subscribing to the Newsletter.
  4. To conclude the agreement and subscribe to the Newsletter service, the Service Recipient first provides their email address in the designated field on the Website, to which they wish to receive messages sent as part of the Newsletter. Subsequently, the Service Provider will send a verification email to the email address provided in the first step, which will contain a link for the Service Recipient to confirm their willingness to subscribe to the Newsletter. After the Service Recipient confirms their willingness to subscribe to the Newsletter, an agreement for the provision of the service is concluded, and the Service Provider will begin providing it to the Service Recipient.
  5. Messages sent as part of the Newsletter will contain information about the possibility of unsubscribing, as well as an unsubscribe link.
  6. The Service Recipient may unsubscribe from the Newsletter, without stating a reason and without incurring any costs, at any time, using the option referred to in paragraph 5 or by sending a message to the Service Provider's email address: biuro@luksusowe-zegarki.pl.
  7. The Service Recipient's use of the unsubscribe link from the Newsletter or sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the agreement for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be submitted to the Service Provider at the email address: biuro@luksusowe-zegarki.pl.
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint notification.

§ 4 Personal Data

  1. The administrator of personal data provided by the Service Recipient when using the Newsletter is the Service Provider.
  2. The Service Recipient's personal data are processed on the basis of the agreement and for its execution, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Service Provider is contained in the privacy policy available in the Store.

§ 5 Final Provisions

  1. The Service Provider reserves the right to amend these regulations only for valid reasons. A valid reason is understood as the necessity to amend the regulations due to the modernization of the Newsletter service or a change in legal provisions affecting the provision of the service by the Service Provider.
  2. Information about the planned change to the regulations will be sent to the Service Recipient's email address provided when subscribing to the Newsletter at least 7 days before the changes take effect.
  3. If the Service Recipient does not object to the planned changes before they take effect, it is assumed that they accept them.
  4. In case of non-acceptance of the planned changes, the Service Recipient should send information about this to the Service Provider's email address: biuro@luksusowe-zegarki.pl, which will result in the termination of the service agreement at the moment the planned changes take effect.
  5. It is forbidden for the Service Recipient to provide unlawful content.